Updated: March 3rd, 2026

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North Ridge Accessibility Solutions (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.

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This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us.

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1. Information We Collect

We collect only the information necessary to provide our services.

• Information You Provide Voluntarily:

• Name

• Email address

• Phone number

• Home address

• Message content

• Details about your accessibility needs (as voluntarily provided)

 

Your home address is collected so we can determine your location, confirm service areas, and provide accurate on-site consultations and quotes.

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If we implement online booking in the future, we may collect appointment details and service-related information necessary to prepare for your consultation.
 

We do not knowingly collect information from minors. Our services are intended for adults.

 

2. How We Use Your Information

• Respond to inquiries

• Confirm service area eligibility

• Schedule consultations

• Provide quotes and project services

• Communicate regarding projects

• Maintain business records

• Send occasional email communications (only with consent)

We do not sell, rent, or trade your personal information.

3. Email Communications

If you choose to receive updates or marketing emails, you may unsubscribe at any time using the link provided in the email or by contacting us directly.

All electronic communications comply with Canada’s Anti-Spam Legislation (CASL).

4. Website Platform & Third-Party Services

Our website is hosted on Wix.com, which provides us with the online platform to present our services.

• Wix may automatically collect limited technical information such as:

• IP address

• Browser type

• Device information

• Cookies for site functionality

In the future, we may use tools such as Google Analytics to better understand website usage and improve user experience. These tools collect aggregated, non-identifiable usage data.

You may disable cookies through your browser settings at any time.

5. Storage and Security

Customer information is stored electronically using secure cloud-based systems, including Google Drive.

• We take reasonable administrative and technical measures to protect personal information against:

• Loss

• Theft

• Unauthorized access

• Disclosure or misuse

Access to personal information is restricted to authorized personnel only.

6. Disclosure of Information

We do not disclose your personal information except:

• When necessary to provide services (for example, suppliers or contractors involved in your project, where applicable)

• When required by law

We operate within Canada and do not intentionally transfer personal information outside of Canada.

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, tax, or accounting obligations.

Information is securely deleted when no longer required.

8. Your Rights

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent (where applicable)

To make a request, please contact us using the information below.

9. Contact Us

North Ridge Accessibility Solutions

info@northridgeaccessibility.com

519-636-2694

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.